Family & Relationship Support

It's straightforward. You contact us — by email or through the form on our website — and tell us what's going on. We review your situation and come back to you, usually within 24 hours, with our initial thoughts and guidance. This first stage is always free and carries no obligation. If you'd like more hands-on support from there, we'll explain clearly what that would involve and what it would cost before you commit to anything.

We respond to all initial enquiries within 24 hours. For more urgent situations — for example, where a hearing is imminent or documents need to be reviewed quickly — please tell us that when you get in touch and we will do our best to prioritise accordingly.

Yes. Much of our support — reviewing documents, preparing cases, providing guidance — can be provided remotely, meaning we can help people across England and Wales. For court attendance as a McKenzie Friend, we will discuss the practicalities with you depending on location.

That's exactly what our free initial guidance is for. You don't need to have made any decisions or know what kind of support you need. Just tell us what's happening and we'll give you an honest assessment of your situation and your options. There's no pressure and no obligation to go further.

Yes. Everything you share with us is treated with complete discretion. We understand that the situations people bring to us are deeply personal, and confidentiality is something we take seriously. Please also refer to our Privacy Policy on the website for full details of how your information is handled.